Amazon outage derails major Disney theme park systems | Technology

When a major global Amazon Web Services outage disrupted the cloud computing services it provides to many businesses, media, streaming services, universities, and even governments on Tuesday, it also disrupted the magic of Walt Disney World parks. in Orlando.

AWS failure derailed the main systems of the theme park, disrupting services like Disney Genie, transportation, mobile orders, park entrances and passes, hotel and restaurant reservations, according to the Inside the Magic blog.

Tuesday’s outage left customers struggling to use Instacart, Venmo, Kindle, Roku, Disney +, among other companies, the Associated Press reported. was also affected by the blackout.

On Tuesday evening, those using the My Disney Experience app for Walt Disney World received the following message when they opened the app: “Sorry for the inconvenience. Some of our digital experiences may be unavailable at this time. We are actively working to resolve this issue. We apologize for any inconvenience. “

Technical issues caused headaches for many visitors on Tuesday.

“The app was not working during the wait times. Great disappointment,” Facebook user Kim Beers, who has spent the day at Animal Kingdom, told Patch. “And the lines at the checkouts were really long because they were having issues with the checkout for gift cards, discounts (for annual pass holders) etc.”

Another Facebook user called the experience a “nightmare”, especially when it comes to transportation around Disney World.

“I’ve been here since 9am,” she told Patch. “The fog stopped the ferries, then (the) AWS outage made lunch a (three-and-a-half-hour) affair, then no monorails, not enough buses or boats to move everyone. call someday, I’ll try again tomorrow. “

Some rides even stopped working because of the issues, Trudy Ratajczak said, noting that “earlier at Epcot the rides broke down.”

Her daughter struggled to access her boarding pass for Remy’s Ratatouille Adventure, a new 4D ride at Epcot, because the app delayed her group boarding time.

With all of Tuesday’s issues, fellow Facebook user Kristen McKevitt said she was ready to cancel her visit to Disney on Wednesday, but was having difficulty doing so.

“(The) app is not working to cancel a reservation for tomorrow,” she said. “Said you can only call the phone number, then get the message ‘all circuits are busy’.” “

In a Facebook comment, Cub Larkin summed up the day at the theme park as “pretty bad.”

He added, “Basically anything related to the main Disney system was not working.”

Comments are closed.