Apple says iPhone 13 Pro pink screen issue is a software issue and mentions a solution

Several owners of the iPhone 13 series continue to report an issue with their phone’s screen. The screen of the affected models turns pink or purple and these handsets cannot be used.

Some Apple iPhone users suffer from pink screen bug

This post was followed by another post from another iPhone 13 Pro user claiming to have the same issue. Apparently, Apple did some behind-the-scenes maneuvering to replace these faulty phones as a message from the company appended to both messages read, “Issue has been resolved. Device replacement (authorized service conclusion).”

But here’s the thing. Many other iPhone 13 users have complained about this problem and not all of them were lucky enough to get a replacement from Apple. Check out this sad story posted on the Forum by an iPhone 13 Pro Max user who goes by the name “Calisthrone”. He has owned an expensive handset for less than two months when the device starts performing unexpected reboots with the screen off, his screen randomly turns pink and the device becomes unstable.

That shouldn’t be okay because this man spent a lot of money on Apple’s high end handset and now he’s going to pick up from Apple (after being left without a phone for 7-14 working days) a frankenstein handset put developed by the mad scientists at Apple. “Calisthrone” writes: “The problem is that the phone has only been active for less than 2 months and I would be very happy if they could offer a brand new replacement unit.”

His latest thought doesn’t present Apple in a good light. “Apple’s customer service isn’t as wonderful as it used to be. I don’t have a decent device in my pocket anymore and paid for a premium device hoping to find some premium type of service. Something very natural is a replacement unit.”

Apple says the problem is a software glitch and suggests users install the latest iOS 15.3 beta

The list of similar stories goes on and on. “Disappointed_User8” wrote a long post in which the pink screen surfaced on his device after just six days. After exclaiming that it was a hardware device and asking the owner to take the phone to the nearest service center, Apple reversed its position and asked the owner to collect the device after have done nothing but charge it.

Although loading stopped the issue, it was a temporary fix. Forced to configure his phone from scratch after Apple reset the device, the problem started again. Here’s this disappointed iPhone owner’s take on the situation: “The phone is very expensive but unreliable. The stress it causes me and its effect on my mental health thinking about how I did trusted Apple and paid a large sum for a faulty unit, but not having proper after-sales service is very very disappointing.”